*shrug* I think there's two discussions going on at once here (and I don't profess to be informed on either one).
a) The taking aside of someone and suggesting a 'go easy please' request. We don't often chat to players, so it might help for folks to read HELP CONDUCT, too. I've reminded the pantheon that there's a room next to hell called 'Waiting Room' that might not offend the delicate sensibilities of those we just want to have a talk with. Multiplayers will still be taken to hell though.
b) The overarching discussion/brainstorming about possible improvements to make Charm Person more palatable for victims, and ensuring any such changes being understandable and playable by sorcerers.
I fully agree that some 'gray area' description of 'play nice with the Charm Person spell' isn't helpful but in fact confusing. Players should have the right to play the game without fear of being punished for a rule they can't follow. HOWEVER -
There is the golden rule, and if we're taking someone aside and perhaps asking them to go easy on a target, that's not a huge ask - that's us trying to help someone over a hurdle. I've seen replies like 'oh big deal, call the waambulance for the whiner' - but sometimes it's just basic politeness to give folks a break. It may also help keep folks from quitting the MUD over endless ganking (and as I said earlier, I am uninformed on the current situation, so this paragraph is all hypothetical example).
As mentioned and to be quite clear, there are some fresh immortals finding their feet and if they are present in the room to learn about handling players, that can only help everyone involved, in my view.
Lastly, if victim X starts crying wolf on every PK then obviously they're not going to get much help from immortals in the future. The fact is though we DO ask around when complaints are given to us, if we're online and have the time to do so. That can't be a bad thing and may indeed happen more often as there are more immortals online with the ability to investigate.